Privacy Policy

1. Information we collect

We may collect personal information you provide directly, including your name, email address, phone number, date of birth, gender, address, and emergency contact details when you register for a patient account or book an appointment.

We also collect health-related information necessary to deliver care, such as appointment records, consultation notes, prescriptions, medical documents you upload, and payment records for consultations and pharmacy orders.

Technical data such as IP address, browser type, and usage logs may be collected automatically to maintain security and improve our services.

2. How we use your information

• To schedule and manage appointments, consultations, and pharmacy orders
• To connect you with your treating doctor via secure external consultation links
• To issue and store digital prescriptions and medical records
• To process payments and send appointment or order confirmations
• To comply with applicable laws and respond to lawful requests
• To improve our website, services, and patient experience

3. Sharing of information

We do not sell your personal or health information. We may share information with your treating doctor, authorised hospital staff involved in your care, payment processors, and external consultation providers where necessary to deliver your appointment. We may also disclose information when required by law or to protect the safety of patients and staff.

4. Data security

We implement appropriate technical and organisational measures to protect your data, including encrypted connections, access controls, and audit logging. No method of transmission over the internet is completely secure; we encourage you to use a strong password and keep your login credentials confidential.

5. Data retention

We retain personal and health records for as long as necessary to provide care, meet legal and regulatory obligations in Pakistan, and resolve disputes. You may request information about retention periods by contacting us.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information. To exercise these rights, please contact us at care@24heal.pk. We may need to verify your identity before processing requests.

7. Cookies and analytics

Our website may use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can control cookie settings through your browser.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact us

For privacy-related questions or requests, contact 24Heal Hospital at care@24heal.pk or visit our contact page.